To Get Help Troubleshooting Your Environment.

Download Troubleshooting Files to Share

  • There are 2 files that you should share with your instructor/TA
    1. A copy of your Environment Tester notebook that error’d.
    2. A copy of “FINAL_REPORT.txt” file that is in the Troubleshooting folder of the repo.

  1. To share your notebook with an instructor/TA for help:

    • Click File > Save & Checkpoint.

    • Click File > Download

    • Your web browser should save a copy of the notebook to your normal “Downloads” folder.

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  2. To share a copy of your FINAL_REPORT.txt:

    • In the first Files tab that opened when you started jupyter notebook you should see a folder called “Troubleshooting”
    • Click on the Troubleshooting folder.
    • Inside the folder you should have a file called “FINAL_REPORT.txt”.
    • Check the checkbox next to the file and click on the “Download” button that appears at the top of the list of files.
    • Your web browser will also save this file to your Downloads folder.

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ASK FOR HELP

  • First, please check the “Troubleshooting” chapter for a lesson that mentions your problem. (The Troubleshooting section is the 3rd chapter in this the learning platform - see the screenshot below, or it can be found here)

  • Second, reach out on the #ds-python-installation Discord channel with the following info:

    • A) Which step are you on? (e.g. Step 2.3.3 Confirm the env was created)
    • B) Which OS you are using (e.g. Windows 10, Windows 11, Mac with an mchip, Mac with an Intel processor, etc.)
    • C) Let us know if you’ve previously installed an older version of Python.
    • D) Attach your copy of the environment tester notebook and the FINAL_REPORT.txt files.
    • E) Include any additional screenshots of the error/issue you are running into, whenever possible.
    • F) Add any additional details or info you think may be helpful for us to know.
      • For example:
        • “My computer is really old and I think that may be part of the problem.”
        • “I share this computer with someone else who also uses python”
        • “This is my work computer and I am not an administrator.” etc

  • Third, if you do not receive a response by the end of the day on Discord, please email your instructor with the same information.

    • An instructor or TA will get back to you within 1 business day with the next steps for you to try.
    • You will most likely need to set up a Zoom call and share your screen for us to help.